Reference

Privacy Policy

We collect account details, payment records and device information when you use our platform. This policy explains what we gather, how we use it, and the choices you have around your personal data.

Account dataPayment recordsDevice informationCookie usageContact rights
Khelo Games Privacy Policy
DATA HANDLING

How We Protect Your Information

We encrypt payment records and account credentials using industry-standard protocols. Access to your personal data is limited to staff who need it to process transactions or resolve support tickets. Cookies can be managed through your browser settings, and you can request a copy of your data or ask us to delete it at any time.

Encryption

All account data and wallet transactions travel over encrypted connections. Your bKash, Nagad and Rocket payment details are tokenized so we never store your full wallet credentials on our servers.

Cookie Control

We use session cookies to keep you logged in and analytics cookies to understand how players navigate the lobby. You can disable non-essential cookies in your browser without losing access to core features.

Data Retention

Account records remain active as long as you use the platform. After account closure, we retain transaction logs for regulatory compliance periods in supported regions, then securely delete your information.

Access Requests

Email us to request a download of your stored data or to correct outdated details. We verify your identity through your registered phone number and respond within seven days with instructions.

POLICY QUESTIONS

Contact Us About Privacy

Reach our team if you want to review, update or delete your personal data. We respond to privacy requests within seven business days and guide you through the verification steps needed to process your request securely.

Team online

Email

Send privacy questions or data-access requests to our support inbox. Include your registered phone number and account username so we can verify your identity before sharing any records.

Live Chat

Open the chat widget in your account dashboard to ask about data collection, cookie settings or how to withdraw consent. Our agents walk you through the process in real time.

Help Center

Browse our privacy articles to learn what information we store, how long we keep it, and the steps to request deletion. Each guide includes screenshots of account-settings pages.

Privacy Policy FAQ

We collect your name, phone number, email, date of birth and device details when you register. Payment records from bKash, Nagad or Rocket transactions are stored to process deposits and withdrawals.

Account data remains active while you use the platform. After closure, transaction logs are retained for compliance periods in eligible regions, then permanently deleted. Cookie data expires based on session or browser settings.

Yes. Email our support team with your registered phone number and username. We verify your identity and send a data export within seven business days, covering account details and transaction history.

We do not sell your information. Payment processors receive transaction details to clear your bKash, Nagad or Rocket deposits, and regulators in supported jurisdictions may access records during compliance reviews.

Contact us through email or live chat to request account deletion. We verify your identity, close the account and remove personal data after any required retention period under local regulations.

Session cookies keep you logged in. Analytics cookies track lobby navigation and game preferences. You can disable non-essential cookies through your browser settings without affecting account access or payment functions.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.